Artificial Intelligence (AI) and Your GP Practice

We’re using AI to make your care even better — and your voice matters.

What's New?

We’re committed to keeping you informed about any new systems that use Artificial Intelligence.

We will use this space to update you!

If you’d like to find out more or have any questions, we’re here to help.

April 25 We have started using Clinical Note Support System. Find out more here.

How Much Do You Know About AI?

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Find out More!

Curious about how AI is helping in healthcare? Watch our short video to learn more.

Your Choice Matters

We understand that new technology, including Artificial Intelligence, can feel unfamiliar.
Your comfort, trust, and choice are very important to us.
In most cases, you will have the opportunity to object if you do not want your information involved.

If you have any questions or concerns, you are welcome to speak to reception or contact our Data Protection Officer at emma.cooper35@nhs.net

How Is Artificial Intelligence (AI) Used in Primary Care?

Artificial Intelligence (AI) is increasingly being used in primary care to help your doctors, nurses and the admin team deliver faster, safer, and more efficient care.

AI systems do not replace your GP or nurse but work alongside them to support various aspects of your care.

What Does AI Do in Primary Care?

AI tools can support healthcare teams with:

Recording notes more easily: Tools like Clinical Note Support help doctors and nurses create clinical notes or referral letters during your appointment, saving time and reducing paperwork.

Clinical Decision Support: Some AI systems suggest possible diagnoses or flag drug interactions, helping clinicians make informed decisions based on the latest guidance.

Triage and Booking: AI chatbots may help assess symptoms online and suggest whether you need to see a doctor, book an appointment, or seek other help.

Managing Long-Term Conditions: AI can monitor trends in patient data (like blood pressure or glucose levels), helping identify when someone’s condition might be getting worse.

What Kind of Data Is Used?

AI systems in primary care might use:

Clinical Notes and Referrals: Text about your visit created by your doctor or nurse.

Diagnostic and Monitoring Data: Results from blood tests, scans, or wearable devices.

Health Questionnaires or Online Symptom Checkers: Information you submit via online platforms.

Your identifiable data is only used where necessary, and access is strictly limited to those involved in your care.

How Is My Data Protected?

Security: Data is encrypted and stored securely.

Access Controls: Only authorised healthcare professionals can view your information.

Regulation: All systems must comply with data protection laws, including the UK GDPR and NHS guidance.

What Are the Benefits to Me?

More Time for You: AI can help reduce admin tasks, giving clinicians more time to listen and care for you.

Faster Referrals and Follow-Up: AI can streamline processes, helping ensure you get the right care quickly.

Better Monitoring: It can help spot problems early, especially in long-term conditions.

Are There Any Limitations?

AI Is Not Perfect: It may sometimes misunderstand context or make suggestions that a human must review.

Clinician Oversight Is Essential: AI supports, but never replaces, professional judgment.

Limited Understanding: AI doesn’t ‘understand’ your emotions or concerns — it processes patterns, not human experience.

How Do we Manage the Limitations?

We perform assessments with our Privacy and Security experts before we start using the system

We closely monitor how the system is working

We meet with the suppliers to ensure that the system continues to improve

We welcome feedback and involvement from patients and staff

We ensure that there is human oversight