Incidents
Accidents happen and Kafico are here to support you!
Data Breach
Any situation where there is a breach or potential breach of data protection principles, resulting in the risk of harm to the rights and freedoms of individuals whose personal data is affected.
Information Security Incident
An information security incident refers to any event or occurrence that compromises or threatens the confidentiality, integrity, or availability of information resources, including but not limited to personal data.
You can either give us a call or email us on info@kafico.co.uk and one of our team will be ready to support you!
We also have a self service option which can help you deal promptly with the most common incidents we see.
Steps
1. Complete the Self Service Incident Form
2. This will identify common incidents and may provide you with an outcome that you can simply file and relax, knowing there is no further action!
3. If there are aggravating or complex factors, it will whiz the information through to our team who will get right on the case and reach out to you.
4. When the issue is resolved, you can request a final report and this will be sent to you, for your files.
You can watch our most recent training about incident management here.
Disclosure and Information Rights
This might be one of a range of things including;
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Subject Access Requests
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Requests for information about the deceased
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Court Orders
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Army Requests
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Firearms
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Safeguarding
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Local Authority
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Parental Requests
You can either give us a call or email us on info@kafico.co.uk and one of our team will be ready to support you!
We also have a self service option which can help you deal promptly with the most common request types.
Steps
1. Complete the Self Service Disclosure Enquiry Form
2. This will identify common disclosure types and may provide you with advice that supports your next steps and may even provide a template response letter.
3. If there are aggravating or complex factors, it will whiz the information through to our team who will get right on the case and reach out to you.
You can watch our most recent training about disclosure management here.
We also have some 'bite sized' slides here, that may be useful!
Disclosing Telephone Recordings
Right to Rectification
We have been notified that there is a recent influx of patients querying what is in their medical notes – viewable from the NHS App. We have therefore produced three template letters that may support your work here;
We have received your request and are working on it
We have explored your request and will not be amending
We have explored your request and have amended
Disclosure Workshop Slides
